Returns & Refund Policy for Joyotis

At Joyotis, we understand the importance of customer satisfaction, especially when it comes to sustainable travel products that enhance your travel experience while being environmentally responsible. We are committed to ensuring that you are fully happy with your purchase. Please read through our Returns & Refund Policy to understand the process and conditions.

1. Eligibility for Returns

To be eligible for a return, the product must meet the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • Return requests must be initiated within 30 days from the date of purchase.
  • The product must be in the same condition that it was received.

Non-Returnable Items:

  • Custom or personalized products.
  • Items marked as final sale.
  • Products that are perishable or consumable.

2. How to Initiate a Return

If you wish to return a product, please contact us via one of the following methods:

In your message, please provide the following details:

  • Order number
  • Brief explanation for the return request
  • Whether you are requesting a refund or an exchange.

Return Process:

  1. Contact Customer Service: Our team will issue you a Return Authorization (RA) number and provide instructions for returning the item.
  2. Prepare Your Return: Ensure the product is securely packaged in its original condition with the RA number.
  3. Ship Your Item: You will be responsible for return shipping costs, unless the item is defective or was damaged upon arrival.

Once we receive the returned product, we will inspect it and notify you. Please allow up to 5-7 business days for processing.

3. Refunds

Once the return is processed, we will issue the refund to the original payment method.

Refund Processing Time:

  • Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.

Partial Refunds:

  • In certain cases, only partial refunds will be provided, such as for items that show signs of use or are returned damaged or incomplete for reasons not due to our error.

4. Exchanges

We only replace items that are defective or damaged. If you would like to exchange an item for the same product, please follow the return process and specify in your message that you are requesting an exchange.

5. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately:

We will either send a replacement or issue a full refund for defective items. Please include photos of the damage and your order details in your message.

6. Return Shipping Costs

Customers are responsible for return shipping costs, except in the following cases:

  • The item was received defective or damaged.
  • The wrong item was shipped.

In these cases, Joyotis will provide a prepaid return label.

7. Non-Refundable Situations

We reserve the right to refuse a return or refund in the following cases:

  • Items that do not meet the return eligibility criteria (used, damaged, or outside the 30-day return window).
  • Custom-made or personalized products.

8. Contact Us

If you have any questions regarding our Returns & Refund Policy, feel free to reach out to us:

  • Phone: + (083) 009 789
  • Email: info@joyotis.xyz
  • Address: 318 Shannon Ln W, Harahan, LA 70123, USA

9. Conclusion

At Joyotis, we are dedicated to your satisfaction. Our Returns & Refund Policy is designed to ensure a smooth and hassle-free process for sustainable travel product purchases. Thank you for choosing us for your travel essentials!