Refund and Returns

1. Introduction

At Joyotis.xyz, we are committed to delivering high-quality eco-friendly travel products. If you are not completely satisfied with your purchase, our Return & Refund Policy ensures a hassle-free process for your convenience.

2. Return Policy

We accept returns under the following conditions:

    • Returns are accepted within 30 days from the date of purchase.
    • Items must be unused, in their original condition, and include all packaging materials.
    • Proof of purchase (order confirmation email) is required.
    • Certain products, such as customized or personalized items, are not eligible for return.

How to Initiate a Return

    1. Contact our customer service team at info@joyotis.xyz with your order details.
    2. We will review your request and provide return instructions.
    3. Ship the item back to our provided return address. Customers are responsible for return shipping fees unless the item is defective or incorrect.

3. Refund Policy

Once we receive your returned item, we will inspect it and notify you of approval or rejection.

    • Approved refunds will be processed within 7-10 business days via the original payment method.
    • Shipping fees are non-refundable, unless the return is due to an error on our part.
    • If you have not received your refund within the expected timeframe, please contact us for assistance.

4. Exchange Policy

    • If you wish to exchange an item for a different size, color, or product, please contact us before sending the item back.
    • Exchanges are subject to product availability.

5. Contact Information

For any questions regarding our Return & Refund Policy, please reach out to us:

Joyotis.xyz
Address: 2508 Tratman Ave, Bronx, NY 10461, USA
Phone: (559) 437-3264
Email: info@joyotis.xyz

Thank you for shopping with Joyotis.xyz, where sustainability meets quality!